Thank you for “saving the day” at our house today!

When our water heater started leaking, images of all kinds of mayhem started showing up in my mind. Even though I’m as handy as the next guy, it didnt take much to know that fixing this was beyond my comfort zone.

The last two “plumber” experiences I had were pretty poor. One was with a big-box hardware chain. Even though the work that got done was sufficient, it took forever to schedule, and it felt more like I was dealing with the uncertainty of the cable company than a professional organization. (also, I found out later that the price was no less than a local/private operation either). The second was one of those “I know a guy…” recommendations from a friend. What a mistake that turned out to be.

Being somewhat new to the house I’m in, I did a search on Google Maps for plumbers in my area. Even though you were 6th on the list, you were the only one I called. If it matters, here’s why:

1. You had your own website, which tells me that you enjoy what you do, and want to be good at reaching out to new customers. Many of the other names looked like the computer just picked them out of the phone book, and I had now way of judging their quality, much less if they were still in business.
2. Your phone number was a part of your logo. For something like plumbing, I wanted to choose a local company, because people who live in the same area they service tend to rise to a higher standard.
3. You answered the phone. Even though you were obviously on a job somewhere, you took the time to understand what I needed, and came right by that same day.
4. You had all of the credentials of a professional (license, insured, bonded, etc)

Of course, once you came to our house, it was easy to see that you know your stuff. Your recommendations were just what I needed.

Additionally, you showed respect and kindness to my wife and family, which reflects good character both personally and professionally. (I later learned that you have also been servicing my neighbor for years — I can see why they like you!)

Now that our new water heater is in, our family has a renewed appreciation for simple things like running/hot water.

I appreciate having a name that I can count on.

Again, even though you’re the same price as any big-box store in the area, I would pay a premium for the quality and character.

Thanks! You have my business!

Dan M -

Tower Lakes/Barrington , Illinois